Support & Escalation
Caracal Lite maintains a structured support framework to ensure runtime integrity and operational continuity.
Reach out with your query below, and and we’ll get right back to you:
[email protected]1. Technical Support
For integration issues, execution anomalies, or compatibility conflicts, submit a report through the Caracal Service Portal.
Support requests should include:
- Store URL
- Description of observed behavior
- Browser and device context
- Timestamp of occurrence
This enables deterministic replication and diagnostic analysis.
2. Incident Reporting
If a suspected middleware vector bypasses the current defensive matrix, report the incident with:
- Store URL
- Name of the suspected middleware or injected script
- Screenshots or console output (if available)
Submissions are reviewed for heuristic pattern expansion and defensive model refinement.
Caracal Lite operates statelessly and does not access store data during analysis.
3. Enterprise Escalation
Stores exceeding 100,000 monthly orders, operating across multiple storefronts, or requiring advanced runtime telemetry and real-time threat forensics may request evaluation for Caracal Enterprise.
Enterprise engagement includes:
- Priority response handling
- Dedicated technical liaison
- Advanced execution integrity controls
- Custom deployment review
Contact the Sales Engineering team for qualification and scope assessment.